Customer Service Representative

Job Overview

Job Description

Managing client relationships, identifying and pursuing new business opportunities, developing and executing account plans, negotiating contracts, closing deals, collaborating with internal teams to enhance client experiences, tracking and analysing account performance metrics, providing regular client updates, managing client onboarding, conducting market research, and addressing client concerns promptly.
Perform prospecting activities such as cold calling and networking
Follow up with clients regularly to ensure needs are being met and to identify opportunities
Maintain a database of clients, prospects, partners, and vendors.

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