Customer Service Representative

Job Overview

Job Description

Managing client relationships, identifying and pursuing new business opportunities, developing and executing account plans, negotiating contracts, closing deals, collaborating with internal teams to enhance client experiences, tracking and analysing account performance metrics, providing regular client updates, managing client onboarding, conducting market research, and addressing client concerns promptly.
Solve problems for clients by understanding and exceeding their expectations
Illustrate the value of products and services to create growth opportunities; compile and analyse data to identify trends
Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects.

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