Customer Success Manager Solution Architect

Job Overview

Job Description

• Acting as a trusted advisor, understanding customer needs and goals
• Ownership of multiple project accounts
• Proactively identifying and resolving customer(s) issues
• Handling the Project Team and ensuring Project Deliverables
• Monitoring customer health and proactively addressing churn risk
• Tracking key customer success metrics and reporting on progress
• Educating customers on best practices
• Work directly with the Project Team to plan and execute scheduled activities.
• Create and execute project work plans and revise them as appropriate to meet changing needs and requirements.
• Actively monitor and track progress toward objectives and project scope,
• Plan and schedule project timelines and milestones.
• Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks.
• Facilitate team and user meetings effectively.
• Ensure project documents are complete, current, and stored appropriately.
• Identifying upsell and cross-sell opportunities to increase customer lifetime value

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