Online Chat Support

Job Overview

Job Description

Job Title: Remote Online Chat Support Representative

Company: Magnite, Inc.
Location: Remote
Job Type: Full-time/Part-time

Job Summary

Magnite, Inc. is seeking a proactive Online Chat Support Representative to assist clients, publishers, and advertisers through real-time chat support. This role involves responding to inquiries, troubleshooting issues, and ensuring a seamless user experience on our advertising platform.

Key Responsibilities
• Provide live chat support to clients, addressing inquiries about Magnite’s digital advertising platform.
• Troubleshoot technical issues and guide users through solutions.
• Assist advertisers and publishers with account setup, billing, and campaign management.
• Escalate complex issues to the appropriate teams for resolution.
• Maintain accurate records of interactions and solutions provided.
• Ensure a positive customer experience by providing prompt and professional support.

Requirements
• Strong written communication skills with attention to detail.
• Previous experience in customer support, online chat, or a similar role preferred.
• Basic understanding of digital advertising or a willingness to learn.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Proficiency in using customer service platforms and CRM tools is a plus.
• Reliable internet connection and ability to work independently.

Benefits
• Competitive salary
• Flexible remote work schedule
• Training and career growth opportunities
• Be part of a leading global ad-tech company

How to Apply:
Interested candidates should submit their resume and a brief cover letter highlighting relevant experience.