Customer service representative (remote)

Job Overview

Job Description

Job Title: Remote Customer Service Representative

Company: Magnite, Inc.
Location: Remote (USA)
Job Type: Full-time/Part-time

Job Summary

Magnite, Inc. is seeking a dedicated Remote Customer Service Representative to assist clients, advertisers, and publishers with inquiries related to our digital advertising platform. This role requires excellent communication skills, problem-solving abilities, and a customer-first approach to ensure a seamless experience for our users.

Key Responsibilities
• Respond to customer inquiries via email, chat, and phone in a timely manner.
• Assist publishers and advertisers with account setup, billing, and campaign management.
• Troubleshoot technical issues and provide guidance on platform navigation.
• Document customer interactions and escalate complex issues to appropriate teams.
• Maintain a strong understanding of Magnite’s products and services to provide accurate information.
• Ensure a positive and professional customer experience at all times.

Requirements
• Strong verbal and written communication skills.
• Previous customer service experience preferred but not required.
• Ability to handle multiple customer inquiries simultaneously.
• Basic understanding of digital advertising is a plus but not mandatory.
• Proficiency in CRM tools and customer service platforms is beneficial.
• Reliable internet connection and ability to work independently in a remote environment.

Benefits
• Competitive salary
• Flexible remote work schedule
• Paid training and career development opportunities
• Be part of a leading global ad-tech company

How to Apply:
Interested candidates should submit their resume and a brief cover letter highlighting relevant experience.