Customer Support Executive

Job Overview

Job Description

The Support Executive will be responsible for addressing customer inquiries, resolving issues, and providing administrative support. The role involves managing a high volume of customer interactions, delivering solutions in a timely manner, and ensuring customer satisfaction.

Role& Responsibility:

Understand customer issues, provide relevant information, and offer solutions.

Handle product or service inquiries, complaints, and troubleshooting requests.

Ensure a high level of customer satisfaction through prompt, professional communication

Follow up with customers to ensure that issues are fully resolved.

Maintain and update internal knowledge bases and FAQs for recurring issues

Generate regular reports on customer queries, issues, and resolutions.

Assist in creating customer feedback reports to improve service quality.