Assistant Manager Operations/Team Leader Customer Care for BPO

Job Overview

Job Description

Skills Required
• Excellent with language and communication skills.
• Manage a team of 10 to 50 people
• Maintaining MIS & performance reports
• Should be willing to work in shifts.
• Responsible for the performance of new hires as well as current employees.
• Responsible for voice, accent & culture training.
• Develop and update content training manuals, Presentations, handouts etc.
• Gathering information and identifying essential information needed for satisfying the needs of the Team Members.
• Structuring or classifying multiple pieces of information.
• Organizing information to develop a better approach to Training.
• Performance and CSAT etc.
The salary is best in the industry based on your experience.
Contact ; 99003 27273

Tags