Recruiting, screening, and training new agents.
Analyzing performance and drawing up action plans.
Establishing strong relationships with staff and clients.
Ensuring all staff exercise good time management.
Obeying agency regulations, guidelines, and policies, and ensuring staff does the same.
Researching current industry/market trends and using knowledge for business improvement
Contacting potential clients to establish rapport and arrange meetings.
Planning and overseeing new marketing initiatives.
Researching organizations and ind