Full Job Description
Looking for candidates from in and around Bangalore

Customer Support at Bigbasket is the first point of contact to customers and ensuring their queries or complaints are resolved resulting to customer Delight.

Key Responsibilities

✓ Responsible for receiving inbound calls and address customer queries.

✓ Answer calls professionally to provide information about products an services.

✓ Understanding customer requirements.
✓ Providing the right customer experience.

Skills and Competencies

✓ Excellent verbal communication, telephone etiquette, fluency in English,
Hindi & Kannada language, persuasive skills, listening skills, service orientation, Integrity.

✓ Knowledge of customer service principles and practices.
✓ Customer service orientation.
✓ Ability to listen and active problem-solving skills
✓ Good interpersonal skills
✓ Ability to handle pressure
✓ Attention to detail and accuracy.
✓ Flexible in shifts (7am to 11pm) 6 days a week

Education and Experience

✓ 12th / Diploma (3 Years)/ Freshers
✓ 1-2 Years of experience into Telecalling/Telemarketing/ Customer Support

Job Location Bangalore

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Internet reimbursement
Life insurance
Paid sick time
Provident Fund
Schedule:

Rotational shift
Weekend availability
Supplemental pay types:

Overtime pay
Performance bonus