Responsible for achieving production targets.
(a). To maintain required human resources to achieve the production target.
(b). To efficiently look after the operations administration so that the production is achieved within the budgeted costs.
Responsible for carrying out marketing campaign.
(a). All-social media websites should be properly maintained.
(b). Proper marketing materials should be prepared in a timely manner.
(c). Proper data collection of potential customers should be prepared in a timely manner.
(d). Should be responsible for all the marketing campaign targets set.
(e). Maintain required human resources either employee or outsourced.
Responsible for providing online and offline customer support for clients in India as well as Canada.
(a). Proper HR, as well as a proper control system, should be maintained.
(b). Ensure that all chats are answered right away, and all emails are answered within 1 operational hour.
(c). Ensure that all the overnight queries (emails, chats) get answered within the first hour of the office operations.
Responsible for achieving the profitability targets of the operations (not sales) based on the value of the production and cost incurred.
Responsible to ensure all the assignments from the clients are completed on time with acceptable quality.