QA Analyst, Quality Assurance

NIR CO
  • Post Date: December 29, 2020
  • Apply Before: February 27, 2021
  • Applications 0
  • Views 46
Job Overview
JOB FUNCTIONS AND RESPONSIBILITIES:

  • Perform quality assurance reviews for Call Center Operations in Ocwen
  • Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
  • Make recommendations to help reduce process variation and eliminate errors
  • Track Business Unit responses for all findings identified from the process reviews
  • Work with Management and develop project plans to address opportunities identified through process reviews
  • Provide management with timely reports documenting observations from reviews
  • Ensure feedback provided to agents are clear and concise
QUALIFICATIONS:

  • Should be a graduate.
  • Voice experience is a must (At least 2 years of experience working with Voice processes)
  • Understanding of the Mortgage Industry, Loan Servicing, and Call Center Operations
  • Proficient in Excel
  • Exposure to 7 basic quality tools preferred
  • Ability to work on multiple projects and also periodically set and achieve stretch goals
  • Quick Learner, Analytical and High attention to detail
  • Work independently with minimum supervision
  •  SHARE YOUR CV ON 76-17-77-03-85 hr
Job Detail
  • Offerd Salary₹20,000 - ₹30,000
  • ExperienceFresher
  • GenderBoth
  • QualificationDiploma
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