Application deadline date has been passed for this Job.
NIR CO
Job Overview
JOB FUNCTIONS AND RESPONSIBILITIES:
- Perform quality assurance reviews for Call Center Operations in Ocwen
- Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
- Make recommendations to help reduce process variation and eliminate errors
- Track Business Unit responses for all findings identified from the process reviews
- Work with Management and develop project plans to address opportunities identified through process reviews
- Provide management with timely reports documenting observations from reviews
- Ensure feedback provided to agents are clear and concise
QUALIFICATIONS:
- Should be a graduate.
- Voice experience is a must (At least 2 years of experience working with Voice processes)
- Understanding of the Mortgage Industry, Loan Servicing, and Call Center Operations
- Proficient in Excel
- Exposure to 7 basic quality tools preferred
- Ability to work on multiple projects and also periodically set and achieve stretch goals
- Quick Learner, Analytical and High attention to detail
- Work independently with minimum supervision
- SHARE YOUR CV ON 76-17-77-03-85 hr
Job Detail
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Offerd Salary₹20,000 - ₹30,000
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ExperienceFresher
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GenderBoth
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QualificationDiploma