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Looking for Concierge Executive – Technical Support Jobs in Mumbai

Application deadline date has been passed for this Job.
Whitehat jr
  • Post Date: August 3, 2020
  • Applications 0
  • Views 135
Job Overview

Please find the JD-

Role & Responsibilities:

  • Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer.

Location: Mumbai- We-Work Chromium, Powai

Requirements: Immediate joining required

Field: Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.

Key Skills:

  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Clients
  • Fixing Software and Drivers on Client Systems
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.

Qualifications

  • Graduate in Computer Science/IT or strong passion for devise and software tech debugging
  • 1-3 years relevant experience (BPO/IT)

Working hours

  • 4PM – 1 AM
  • 6 days working with 1 Weekday Off (Saturday/Sunday Working)

Recruitment Method

  • 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops

If you are interested Please join in the whatsapp group-

https://chat.whatsapp.com/ExGoT4MVoSUFktUeByvApP

Job Detail
  • Offerd Salary₹30,000 - ₹50,000
  • Experience1 Year
  • GenderBoth
  • QualificationBE, B.Tech, BCA, MCA
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