Application deadline date has been passed for this Job.
Roles and Responsibilities
- Should have hands on experience on HVD (hosted virtual desktop )
- Should have hands on experience on Windows 10
- Should have good knowledge on Computer & Hardware networking OMS, Dell, and Infrastructure.
- Hands on experience on Operating System.
- Hands on experience in taking backup of Memory side like RAM, ROM etc.
- Should demonstrate good communication and interpersonal skills.
- Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 10 )
- Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting.
- Should have sound knowledge of Email clients MS Exchange .
- Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting .
- Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc .
- Ensure desktop support internal processes and procedure are adhered
- Manage incidents/ service requests assigned to them till resolution/ execution .
- Handle end user escalation effectively and involve DSS lead accordingly
- Route assign tickets to appropriate support group if necessary .
- Identifying and escalating high priority, high severity issues .
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets
WHATSAPP YOUR CV ON (+9I-76-17-77-03-82 ) HR TEAM
Offerd Salary₹20,000 - ₹30,000