Desktop Support Engineer

Application deadline date has been passed for this Job.
NIR CO
  • Post Date: December 29, 2020
  • Applications 0
  • Views 190
Job Overview

Job description

Roles and Responsibilities

  • Should have hands on experience on HVD (hosted virtual desktop )
  • Should have hands on experience on Windows 10
  • Should have good knowledge on Computer & Hardware networking OMS, Dell, and Infrastructure.
  • Hands on experience on Operating System.
  • Hands on experience in taking backup of Memory side like RAM, ROM etc.
  • Should demonstrate good communication and interpersonal skills.
  • Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 10 )
  • Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting.
  • Should have sound knowledge of Email clients MS Exchange .
  • Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting .
  • Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc .
  • Ensure desktop support internal processes and procedure are adhered
  • Manage incidents/ service requests assigned to them till resolution/ execution .
  • Handle end user escalation effectively and involve DSS lead accordingly
  • Route assign tickets to appropriate support group if necessary .
  • Identifying and escalating high priority, high severity issues .
  • Updating pending tickets with timely, precise and accurate updates
  • Following up with end users, if necessary, for closure of pending tickets
  • Following up with support groups, if necessary, for closure of pending tickets

WHATSAPP YOUR CV ON (+9I-76-17-77-03-82 ) HR TEAM 

Job Detail
  • Offerd Salary₹20,000 - ₹30,000
  • ExperienceFresher
  • GenderBoth
  • QualificationDiploma
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