Customer Support Executive Work from Home Chat Process

Blackmint Infocon Pvt. Ltd.
Job Overview

Customer Support Executive Work from Home Chat Process

Urgent hiring Customer Service Executive International Chat Process Non Voice

Location: Jaipur(work from home/ office )

*Experience: min 6 months Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email, Whatsapp, Instagram, Facebook, Email, Chat Support.
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolve

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Any Graduate
  • Contact Hr +917232927323
Job Detail
  • Offerd Salary₹20,000 - ₹30,000
  • ExperienceLess than 1 Year
  • GenderBoth
  • QualificationAny Degree
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