Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identify opportunities for new customer acquisition by expanding the base
Analyze market shares across product offerings and derive strategies for achieving market leadership. Acquire high-value customers
Ensure customer delight and seamless customer experience across all touch points
Offerd Salary₹8,000- ₹10,000