BPO Team Leader Jobs in Mysore 2021

Inspire Global Solutions
Job Overview

BPO Team Leader Jobs in Mysore

The Process Trainer & Team Lead is responsible for providing learning and development expertise in customer appointment schedule/reschedule follow up and assist division. This person will design resource training programs and also lead the team to get the best output on customer support service.

1+ years’ experience as Team Leader/Trainer in BPO (voice process).

Roles & Responsibilities:

• FLT (floor level training) & PLT (Process level training)

• Experience in Process Training methodologies & team handling.

• Ability to work effectively as a virtual member of a dynamic team.

• Training resources on Outbound calls, Email-chat and Web chat etiquettes.

• Training the team on basic technical assistance to customers (network issue/connectivity, etc..)

• Recommends and assists in implementation of programs to enable team to meet objectives.

• Designing effective training material for refresher training based on the training need analysis.

• Provide periodic assessments to monitor team performance and to find area of error. •

Ensure that all training related material are sorted out to the team.

• Support and provide feedback to the team during the Nesting/Initial stage.

• Ensure 100% quality is achieved by close monitoring the team during calls/chats.

• Achieve set targets for the teams on daily/weekly/monthly basis.

• Able to deliver friendly, courteous, and prompt customer service to vendors.

• Would also be involved in calibration with clients, and management team.

• Ability to handle client escalations within minimal TAT.

• Share daily/weekly/monthly MIS reports to management and client

• Regular client interaction on updates or any changes to process

• Ensure self-development by updating oneself on current trends and techniques in training & team handling.

Call 9900327273
Send the resume to [email protected]

Preferred for immediate Joiners

BPO Team Leader Jobs in Mysore

Job Detail
  • Offerd Salary₹15,000 - ₹20,000
  • Experience1 Year
  • GenderBoth
  • QualificationAny Degree
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