Ensure the application of procedures and regulations related to current standards and good internal operating practices (BPO).
Train and educate employees, integrate new employees, carry out periodic health inspections of each department. It monitors and verifies the adequacy of corrective measures and it compiles and disseminates statistics on activities related to the department.
Take care of all the “customer support” aspect. It includes, without being limited to, the management of all customer communications either through complaints (industrial and consumer), technical requests, updating and issuing of technical documents (eg certificate of analysis, specifications) . He coordinates communications with all the departments concerned and performs the required follow-ups. It validates the effectiveness of corrective actions in addition to compiling and disseminating the appropriate statistics.
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