Serve customers by providing guidance, proactive recommendations, answering questions, and other types of value-added information to meet or exceed client expectations.
Resolve product or service problems by clarifying the customer’s concern or inquiry.
Make recommendations that surprise and delight the customer when answering questions that may result in additional sales.
Be an articulate and persuasive communicator without being pushy. Don’t assume anything about the customer’s knowledge of products or the supplier’s ability to answer customer inquiries; ask great questions to better gauge what the customer is asking and how we can best answer it to ensure both customer and supplier satisfaction.
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