BPO For Amazon (Fresher)

Job Overview

• Understand the customer’s needs, and make recommendations that surprise and delight the customer when answering questions that may result in additional sales.
• Serve customers by answering inquiries and questions regarding products and services.
• Resolve product or service problems by clarifying the customer’s concern or inquiry.
• Analyze and identify the cause of the concern or inquiry; selecting and explaining the best solution to solve the concern while working with the supplier when necessary.
• Manage, be accountable and take ownership of the resolution process for all customer/supplier related issues.