Be an articulate and persuasive communicator without being pushy. Don’t assume anything about the customer’s knowledge of products or the supplier’s ability to answer customer inquiries; rather ask great questions to better gauge what the customer is asking and how we can best answer it to ensure both customer and supplier satisfaction.
Understand the customer’s needs, and make recommendations that surprise and delight the customer when answering questions that may result in additional sales.
Serve customers by answering inquiries and questions regarding products and services.
Resolve product or service problems by clarifying the customer’s concern or inquiry.
Analyze and identify the cause of the concern or inquiry; selecting and explaining the best solution to solve the concern while working with the supplier when necessary.
Manage, be accountable and take ownership of the resolution process for all customer/supplier related issues.
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