BPO Quality Analyst Jobs in Mysore

Job Overview

Job Description

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre associates who deal with our existing and potential customer. The QA will monitor inbound/ outbound call /emails responses to assess associates demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures.

Requirements
• Minimum 1 to 3 years experience as Quality Analyst.
• The candidates must have knowledge of call center metrics, CRM, Customer Service, Call auditing and Call monitoring.
• Domestic call center background must.
Preferred for immediate joiners
Contact : 99003 27273

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